Terms of Sales


These conditions of sale aim to define the contractual relationship between Nutrivea.com and the buyer. The acquisition of a product through this site implies unreserved acceptance by the buyer of these conditions of sale. These conditions of sale shall prevail over any other general or specific conditions not expressly approved by Nutrivea.com. Nutrivea.com reserves the power to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer, the reference to the general conditions of sale being authentic.


The products visible on the website are marketed within the limits of available stocks. The photographs visible on the site are as faithful as possible but cannot ensure a perfect similarity with the product offered, in particular with regard to the colors. The photographs are therefore deemed to be non-contractual.


Rates are specified at the time of entry and the same applies to promotional offers. Nutrivea.com reserves the right to modify its prices at any time, it being understood however that the price appearing on the site, the day of the order will be only applicable to the buyer. The prices indicated are in US dollars or the currency selected by the buyer and include order processing fees. Delivery charges are added to the total cost of the products depending on the region of delivery. Any order placed on the site and delivered outside the United States of America, in rare cases, may be subject to possible taxes and customs duties which are imposed when the package reaches its destination. These customs duties and possible taxes related to the delivery are the responsibility of the buyer and are his responsibility. Nutrivea.com is not required to check and inform the buyer about the customs duties and taxes applicable in each country. The buyer can inquire with the competent authorities of his country.


The buyer, who wishes to buy a product, must:

  • Take note of these general conditions of sale.
  • Fill in the identification form on which he will indicate all the details requested or connect to his account if he has one.
  • Validate his order after having checked it.
  • Make the payment under the conditions provided.
  • Confirm your order and payment.

The confirmation of the order entails the recognition of these conditions of sale, their acceptance, and the renunciation of availing oneself of other conditions of purchase. The confirmation will be worth acceptance and signature of the operations carried out. All the data provided and the recorded confirmation will be worth proof of the transaction, as well as the total payment recorded. Nutrivea.com sends confirmation of the registered order by e-mail and keeps a copy on a durable medium.


The price is due upon order. Payment can be made by credit card, PayPal, postal order, Moneygram or Western Union.

Payment by credit card or Paypal
Payment is made directly on the site using the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and that no third party can read it during transport on the network. The buyer's account will be debited upon validation of the order by the buyer, for the total amount of his order.

Payment by postal order, Moneygram or Western Union
These terms of payment require an e-mail request from the buyer.


Deliveries are made to the address indicated on the order form. The risks are borne by the purchaser from the moment the products have left the premises of Nutrivea.com. Any complaint must be made by e-mail within seven (7) days from the date of receipt.
Despite all the care taken in packaging the product, it may happen in rare cases that it is damaged during transport. Take care to check the condition of the package that the carrier or post office presents to you.

Delivery will be made when payment is deemed intangible. Nutrivea.com reserves the right to refuse to make a delivery or to honor an order when the order has not been fully paid or when there is a dispute relating to the payment of the order being administered.

Delivery times are indicative.

The buyer is required to check, in the presence of the post office employee, the condition of the packaging of the goods and their contents upon delivery.
In the event that the buyer has any doubt whatsoever about the condition or the contents of his package, he is required to report the damage and make any complaints in writing and to refuse the goods by immediately issuing a report of anomaly. with the post office.


Expressly are considered as cases of force majeure, in addition to those usually retained by case law, total or partial strikes, internal or external to the company, blockage of means of transport or supply for any reason whatsoever, breakdowns computer, blocking of telecommunications including networks and in particular the Internet. The occurrence of a case of force majeure will initially suspend, automatically, the execution of the order.


The customer has, within a period of seven (7) days from the delivery of his order, a right of return, at his expense, for exchange or refund, of the products which do not suit him in accordance with the Code of the consumption. If this period expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day.

The returned product must be in its original condition and packaging. It must not have been used, nor have suffered any damage, however minimal, and be in a state of perfect cleanliness. This right of withdrawal is exercised with a penalty of 25% of the value of the products as administrative costs, delivery costs are not reimbursed. Within a maximum period of 30 days from receipt of the product, the customer will be reimbursed or given a credit note.


Nutrivea.com is not responsible for technical difficulties that may affect the completion of online sales. Nutrivea.com is thus not held liable for damage resulting in particular from the use of digital networks such as loss of data, intrusion, virus, service interruption, or other malfunctions not attributable to Nutrivea.com.


All elements of the Nutrivea.com site are and remain the exclusive intellectual property of Nutrivea.com. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or sound. Any simple or hypertext link is strictly prohibited without the express written consent of Nutrivea.com.


Nutrivea.com undertakes not to disclose to third parties the information provided by customers. These are confidential. They will only be used by its internal services for the processing of your order and only to reinforce and personalize the communication in particular by the e-mails of information as well as within the framework of the personalization of the site according to the preferences observed by the users. Nutrivea.com therefore does not sell, market or rent information about its customers to third parties.


Nutrivea.com will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of the Consumer Code. The computerized registers of Nutrivea.com will be considered by the parties as proof of communications, orders, payments and transactions between the parties.